“our/us/we” means Aspell and Co Limited, a company registered in England and Wales under the number [COMPANY NUMBER] whose registered office and main trading address is located at 9 Spon Street, Coventry CV1 3BA;
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There may be occasions when you are unhappy with the service that we provided to you. In these cases, we will endeavour to be fair and efficient in handling any complaint you should have and to process your complaint confidentially.
If you have a complaint, please send us a letter to this address: Aspell and Co Limited, 9 Spon Street, Coventry CV1 3BA or an e-mail to this address: firstname.lastname@example.org. We will endeavour to provide you with a likely timescale for resolving the dispute. We will keep you informed about the progress of your complaint. We undertake to check our system regularly for handling complaints and we welcome any suggestion you may have in relation to how this system may be improved.
Thank you for visiting our site.
Went in to get my ring resized. Told me to come back in an hour. I come back and John has not only resized my ring but made it look even better than it was when I brought it. Fantastic service! Would recommend going here if you have any work needed doing to any jewellery. Definitely going to be coming back again!
Recently bought an engagement ring from a shop in Hatton Garden, but the stone became loose. Rather than travel back to London for the repair I found Aspell & company on Google and decided to give them a try.
I found them to be friendly, knowledgeable and professional. They carried out the repair the same day and at a good price, they also repaired a St Christopher that my grandad gave me for FREE!
Will definitely be using them again!!
Outstanding service, very friendly and knowledgeable staff. I chose to take my damaged engagement ring here, as I didn’t want to use one of the big named jewellery chains, certainly was not disappointed. John went above and beyond, it was repaired expertly, and he made sure it was returned to me as quickly as possible, looking like brand new. Would definitely use them again, and highly recommend to others.
I had x2 watches that needed new batteries, another that needed a strap adjustment.
I also took another Seiko watch in that needed a new leather strap.
The lady who served me was so helpful and the service impeccable – all this for such a great price.
From now on I won’t go anywhere else! I highly recommend!
What a fabulous jewellers….nothing is too much trouble, excellent repairs, great advise and quality goods and workmanship….a ‘jewel in the crown’ on Spon St Coventry….would recommend to anyone
Brilliant repair of my battered and broken ring at a very good price and very friendly and helpful. Would not go anywhere else.
John was incredibly helpful in his suggestions and what was best for my pieces. He managed to resize and fix family heirloom pieces which meant that I can continue to wear them. He even polished some dull looking bits as a courtesy. I’m incredibly grateful and will definitely be using his services again and recommending to friends and family. Thank you John!
These jewellers are amazing. They are very knowledgeable and friendly, and are very skilled. I had to get my ring resized and they measured me up and sorted it in 3 days. You cannot tell that the ring has been resized at all, and they polished it afterwards. The pricing is extremely good for the quality here. Super recommended!
Amazing bespoke wedding ring made by John. John managed to create an elegant and intemporel wedding ring.
We are very pleased with the work and would highly recommend him with no hesitation.
Thank you very much John.
William Poliet Magic
I would highly recommend John to my friends and family. His customer service was excellent. He was able to resize 3 rings within a couple of hours and did an excellent job.